C L I N I C R E F U N D P O L I C Y
Please bring your receipt with you if there is any need to return or refund products (not treatments). The final amount paid for the product (not treatment) will be refunded to you, taking into account any discount given. Additionally, if there was any free item given as part of the transaction, the free item must be also returned. Any refunds must be dealt with within 7 days of purchase.
Candles once burned are non-refundable unless there is a physical fault with the product. Unfortunately candles can not be returned if the buyer does not like the scent.
O N L I N E O R D E R S
We will always do our very best to ensure your goods get to you in excellent condition but occasionally we do suffer the odd item getting damaged in transit. If this happens please let us know as soon as possible by e-mail including your name, address and when you placed the order plus any order confirmations if available (the more information you supply the easier and quicker we can find your order).
Please contact us within 7 days if you would like to return a product for a full refund. You will need to return the goods in suitable packaging enclosing a copy of your order confirmation and a note of what action you would like us to take to enable us to issue a refund or different product as a replacement. Prompt return of the goods will facilitate a prompt refund or exchange.
Please note we cannot accept responsibility for loss or damage to goods being returned to us and you should ensure returns are packed securely and you retain proof of posting until you have a refund or replacement and the matter is closed.